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Original Research
Online Published: 11 Sep 2026
 
RMJ. 2026; 51(4): 1164-1167


Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan

Fahad Tanveer, Sajjan Iqbal Memon, Ramzana Perveen, Hyder Ali Rind, Umme Habiba.


Abstract
Objective: To evaluate patient satisfaction with the impact on healthcare quality in the emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan.
Methodology: This descriptive cross-sectional study surveyed 375 patients (204 ED, 171 OPD) at a Karachi tertiary care hospital using a validated questionnaire and simple random sampling. Timeliness and staff attitudes were assessed. Data were analyzed with SPSS 27
Results: Overall, 88.4% patients were satisfied with timeliness, 76.8% with doctor-patient communication, and 62.5% with nursing care. Staff response was significantly linked to overall satisfaction (p<0.01, 95% CI: 1.15–2.45). Key improvement areas were consultant availability in OPD (28% of complaints) and ED nursing performance (54% of complaints).
Conclusion: Outpatient and emergency services are lacking, although punctuality and worker dispositions are high. Staggered scheduling and digital systems can boost consultant availability. Simulation-based nursing training, infrastructure enhancements, generic medicine promotion, and patient feedback for continual quality improvement are all needed.

Key words: Patient satisfaction, healthcare, quality improvement, emergency department, outpatient services.


 
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How to Cite this Article
Pubmed Style

Tanveer F, Memon SI, Perveen R, Rind HA, Habiba U. Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. RMJ. 2026; 51(4): 1164-1167.

Web Style

Tanveer F, Memon SI, Perveen R, Rind HA, Habiba U. Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. https://www.rmj.org.pk/?mno=279219 [Access: November 11, 2026].

AMA (American Medical Association) Style

Tanveer F, Memon SI, Perveen R, Rind HA, Habiba U. Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. RMJ. 2026; 51(4): 1164-1167.


Vancouver/ICMJE Style

Tanveer F, Memon SI, Perveen R, Rind HA, Habiba U. Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. RMJ. (2026), [cited November 11, 2026]; 51(4): 1164-1167.


Harvard Style

Tanveer, F., Memon, . S. I., Perveen, . R., Rind, . H. A. & Habiba, . U. (2026) Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. RMJ, 51 (4), 1164-1167.


Turabian Style

Tanveer, Fahad, Sajjan Iqbal Memon, Ramzana Perveen, Hyder Ali Rind, and Umme Habiba. 2026. Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. Rawal Medical Journal, 51 (4), 1164-1167.


Chicago Style

Tanveer, Fahad, Sajjan Iqbal Memon, Ramzana Perveen, Hyder Ali Rind, and Umme Habiba. "Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan." Rawal Medical Journal 51 (2026), 1164-1167.


MLA (The Modern Language Association) Style

Tanveer, Fahad, Sajjan Iqbal Memon, Ramzana Perveen, Hyder Ali Rind, and Umme Habiba. "Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan." Rawal Medical Journal 51.4 (2026), 1164-1167. Print.


APA (American Psychological Association) Style

Tanveer, F., Memon, . S. I., Perveen, . R., Rind, . H. A. & Habiba, . U. (2026) Patient satisfaction and its impact on healthcare quality in emergency and outpatient departments of a tertiary teaching hospital in Karachi, Pakistan. Rawal Medical Journal, 51 (4), 1164-1167.



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