ISSN 0303-5212
 

Original Research 
RMJ. 2013; 38(3): 294-297


Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez.

Abstract
Objective: To find out patient satisfaction with the Surgical and Orthopedic Outpatient Department of Dow University Hospital, a tertiary care teaching hospital.
Methodology: From May to July 2012, patients attending outpatient department of general surgery and orthopedic specialty of Dow University Hospital, Karachi were included after taking informed consent. The Concise Outpatient Department User Satisfaction Scale which is a valid and reliable tool was used to measure patient satisfaction.
Results: A total of 207 patients, 89 (43%) males and 118 (57%) females were included in this study. Consultation time scored maximum with a mean ± SD score 9.87 ± 6.42 and waiting time scored minimum with a mean ± SD of 6.44 ± 1.89. No significant differences were found between genders.
Conclusion: Patient satisfaction level was overall good with the Surgery Outpatient and Orthopedic outpatient department usage.

Key words: Patient satisfaction, outpatient department, quality, audit


 
ARTICLE TOOLS
Abstract
PDF Fulltext
How to cite this articleHow to cite this article
Citation Tools
Related Records
 Articles by Hibah Aijaz
Articles by Masood Jawaid
Articles by Rameez Shafi
Articles by Kamran Hafeez
on Google
on Google Scholar

How to Cite this Article
Pubmed Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. RMJ. 2013; 38(3): 294-297.


Web Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. https://www.rmj.org.pk/?mno=37797 [Access: December 07, 2023].


AMA (American Medical Association) Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. RMJ. 2013; 38(3): 294-297.



Vancouver/ICMJE Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. RMJ. (2013), [cited December 07, 2023]; 38(3): 294-297.



Harvard Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez (2013) Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. RMJ, 38 (3), 294-297.



Turabian Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. 2013. Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. Rawal Medical Journal, 38 (3), 294-297.



Chicago Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. "Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan." Rawal Medical Journal 38 (2013), 294-297.



MLA (The Modern Language Association) Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez. "Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan." Rawal Medical Journal 38.3 (2013), 294-297. Print.



APA (American Psychological Association) Style

Hibah Aijaz, Masood Jawaid, Rameez Shafi, Kamran Hafeez (2013) Satisfaction of patients with surgical and orthopedic out-patient department of Dow University Hospital, Karachi, Pakistan. Rawal Medical Journal, 38 (3), 294-297.