Abstract
Objective: To determine the patients' satisfaction with standard of care being provided in Pakistan Ordinance Factories Hospital Wah Cantt. Methods: The study was conducted at POF Hospital Wah Cantt from January 2013 to July 2013. This is a hospital based descriptive study. 100 patients from different wards were interviewed. A questionnaire having matrix format was set inquiring the patients (parents in Paeds ward) regarding the standard of emergency protocols, the condition of the ward as well as the quality of care being provided by the doctors and the nursing staff and the level of hygiene of the food and cutlery. The answers were translated into a score and matched accordingly. Results were summed and statistically analyzed using SPSS 19.0. Results: The result showed that out of 100 patients, 57% were males and 43% were females, 60% were married and 40% were unmarried, 59% were admitted via Emergency and 41% through OPD. 24% patients were from Surgical ward, 48% from Medicine, 12% from Gynecology and 16% from Pediatrics ward. Their cumulative score showed that 8% were not satisfied, 38% were partially satisfied and 54% were completely satisfied from hospital’s quality of care. Conclusion: Overall majority of the people were satisfied with the quality of care. The patients raised concerns over some lack of communication and counseling which led to social and mental anxiety during treatment and lack of knowledge about their condition and medication.

Key words: Satisfied, Partially satisfied, Completely satisfied.