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RMJ. 2018; 43(4): 761-763


Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis

Alia Shaheen, Irfan Nawaz, Muhammad Javed Amjad, Ibadullah Sajid.

Abstract
Objective: To explore the correlates of medical employee satisfaction and service quality of Basic Health Units (BHU) in Sargodha Districts.
Methodology: Data were collected from two groups; Employees and Patients of BHUs. Using the Employee Satisfaction Scale and SERVQUAL Scale, 236 respondents (118 Employees and 118 Patients) were approached.
Results: Major findings were that there was at foremost, strong, positive correlation between the employer satisfaction and responsiveness, empathy, reliability and assurance of the services.
Conclusion: It is necessary to provide incentives to employers that may encourage them to put their efforts in service delivery and also there is need to develop a cohesive relationship with employees to gain forward momentum.

Key words: Employee satisfaction, service quality, basic health units, medical services.


 
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How to Cite this Article
Pubmed Style

Shaheen A, Nawaz I, Amjad MJ, Sajid I. Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. RMJ. 2018; 43(4): 761-763.


Web Style

Shaheen A, Nawaz I, Amjad MJ, Sajid I. Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. http://www.rmj.org.pk/?mno=275425 [Access: December 14, 2018].


AMA (American Medical Association) Style

Shaheen A, Nawaz I, Amjad MJ, Sajid I. Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. RMJ. 2018; 43(4): 761-763.



Vancouver/ICMJE Style

Shaheen A, Nawaz I, Amjad MJ, Sajid I. Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. RMJ. (2018), [cited December 14, 2018]; 43(4): 761-763.



Harvard Style

Shaheen, A., Nawaz, . I., Amjad, . M. J. & Sajid, . I. (2018) Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. RMJ, 43 (4), 761-763.



Turabian Style

Shaheen, Alia, Irfan Nawaz, Muhammad Javed Amjad, and Ibadullah Sajid. 2018. Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. Rawal Medical Journal, 43 (4), 761-763.



Chicago Style

Shaheen, Alia, Irfan Nawaz, Muhammad Javed Amjad, and Ibadullah Sajid. "Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis." Rawal Medical Journal 43 (2018), 761-763.



MLA (The Modern Language Association) Style

Shaheen, Alia, Irfan Nawaz, Muhammad Javed Amjad, and Ibadullah Sajid. "Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis." Rawal Medical Journal 43.4 (2018), 761-763. Print.



APA (American Psychological Association) Style

Shaheen, A., Nawaz, . I., Amjad, . M. J. & Sajid, . I. (2018) Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis. Rawal Medical Journal, 43 (4), 761-763.




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