Correlates of employer satisfaction and service delivery of Basic Health Units: A Quantitative Analysis
Alia Shaheen, Irfan Nawaz, Muhammad Javed Amjad, Ibadullah Sajid.
Objective: To explore the correlates of medical employee satisfaction and service quality of Basic Health Units (BHU) in Sargodha Districts.
Methodology: Data were collected from two groups; Employees and Patients of BHUs. Using the Employee Satisfaction Scale and SERVQUAL Scale, 236 respondents (118 Employees and 118 Patients) were approached.
Results: Major findings were that there was at foremost, strong, positive correlation between the employer satisfaction and responsiveness, empathy, reliability and assurance of the services.
Conclusion: It is necessary to provide incentives to employers that may encourage them to put their efforts in service delivery and also there is need to develop a cohesive relationship with employees to gain forward momentum.
Employee satisfaction, service quality, basic health units, medical services.
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Indexed in WHO Index Medicus IMEMR, Emromedex, Pakmedinet, ExtraMED and Scopus
Approved by the Higher Education Commission of Pakistan and Pakistan Medical and Dental Council